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Luxury Vacation Rentals on the Big Island of Hawaii

policies
2008 Season Regular Season 1/07/08 - 12/18/08
  Christmas Season 12/16/07 - 1/6/08
Minimum Stay Condominiums
Homes
Christmas Season
Minimum stay in condominiums is 3 nights
Minimum stay in homes is 5 nights
Minimum stay for most properties is 7 nights
Reservation
   Deposit 
All Seasons:
For stays up to 14 nights, 2 nights deposit is due at time of booking.
For stays of 15+ nights and groups of 4 or more units, 1/3 of total owed (less tax & security deposit) is due at time of booking.
Full Payment Christmas Season:
Full payment is due 60 days prior to arrival.
All Other Seasons:
For stays up to 14 nights, full payment is due 30 days prior to arrival.
For stays of 15+ nights and groups of 4 or more units, full payment is due 60 days prior to arrival.
Security Deposit  All Seasons:
A one night refundable security deposit is required in addition to the full payment. Security deposits for private homes may vary, but will not be less than a one-night rental.  The deposit will be refunded within 14 days of departure subject to inspection. In case of damage, a written description of the reason for retention will be furnished.
Taxes 11.416% tax is due on the total room amount, excluding security deposit.
Credit Cards We accept Visa, Discover and MasterCard.  The credit card used for final payment must be presented at check-in and an imprint will be taken.
Cancellation
   Fees
Christmas Season:
Cancellation 61+ days prior to arrival are subject to a $50 booking fee.
Cancellation 0-60 days prior to arrival are subject to full forfeiture.*
All Other Seasons:
Stays of 3-14 nights:  Cancellation 31+ days prior to arrival are subject to a $50 booking fee. Cancellation 0-30 days prior to arrival forfeit 50% of full payment (less security deposit) or minimum stay for that season, whichever is greater unless the room is re-rented. If re-rented, the refund is the same as “Full forfeiture” policy.
Stays of 15+ nights or groups of 4 or more units: Cancellation 61+ days prior to arrival are subject to a $50.00 booking fee. Cancellation 0-60 days prior to arrival are subject to the same fees as stays of 3-14 nights.
* Full Forfeiture: Refunds on any forfeiture will be issued to the extent of the dollar value the unit(s) is re-rented during the same dates as the canceled reservation.
No Shows/Early
    Departures
Subject to full forfeiture.
Check-in Time After 2:00 PM. Please call 808-885-4944 from the airport for instructions.
Check-out Time 11:00 AM or earlier.
Maid Service Varies by property and reservation type.
Rollaway

$10.00 per night + tax

Smoking: Most properties are designated as non-smoking. Smoking is prohibited in any unit designated as non-smoking including the lanai.
Social Events: Social gatherings, parties, and illegal or inappropriate activities are NOT allowed at any property.
PLEASE NOTE: units of a particular size and style are on a request basis only.  If we are unable to confirm you in the unit you have requested, we will make every effort to accommodate you in a comparable unit.




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Email: info@southkohala.com



Copyright all text and photos 1998-2006 South Kohala Management
P.O. Box 384900
Waikoloa, Hawaii (HI) 96738

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