SOUTH KOHALA MANAGEMENT RESERVATION POLICIES AND RENTAL CONTRACT TERMS
South Kohala Management (SKM) manages residential vacation rental properties that are privately owned by individuals. By putting down a deposit and reserving a property you are entering into a rental contract with SKM that is governed by the laws of the state of Hawaii and the Hawaii Landlord Tenant Code (HRS 467).
Initial Deposit: A 50% deposit of the total rent owed (not including taxes and other fees) is due at the time of booking, plus a non-refundable $35 reservation fee.
Final Payment: The final balance is due within 60 days of arrival and is non-refundable. The final payment will include the balance of the rent owed, a refundable security deposit, Hawaii GET (4.167%) and TAT taxes (10.25% of rent only) and a cleaning fee.
Cancellation Policy: There is a $100 cancellation penalty for all reservations cancelled prior to 61 days of arrival. Cancellations within 60 days of arrival or “no-shows” will be subject to full forfeiture.
Security Deposit: A security deposit will be collected with each reservation in an amount no less than one night’s rent. The security deposit will be refunded within 14 days of departure in the same method it was paid, subject to inspection. Guests are liable for any accidental or intentional damage or loss to the property and of the articles within (as provided by the Hawaii Landlord Tenant Code). SKM reserves the right to charge the guests credit card on file if the security deposit is not sufficient to remedy the total amount of damages. In the event of a security deposit retention, every effort will be made to make repairs in a cost effective and timely manner and a written explanation of the damages and charges will be provided. The purchase of a third party insurance plan or damage waiver does not override SKM’s security deposit policy.
Optional Travel Insurance: South Kohala Management will enforce our cancellation terms and we highly recommend purchasing travel insurance for your peace of mind. Travel insurance is available through Red Sky Travel Insurance and may be purchased up until your final payment due date. The cost is 6.95% of the total charges (excluding the security deposit). The premium is non-refundable 14 days after purchase. Please call Red Sky Travel Insurance at 866-889-7409 and reference South Kohala Management for more detailed information about coverage.
Our check-in time is 3:00pm and our check-out time is by 11:00am. Early check-ins and late check-outs can only be approved within 24 hours of the request and are not guaranteed. Late check-outs are subject to an additional fee. Guests are required to register at our designated Resort check-in Office, open daily from 9:00am – 5:00pm. You will be asked to present your drivers license or other form of ID and the credit card used for final payment. A photocopy will be taken at registration.
Maximum Occupants: Each of our properties has a strict maximum sleeps capacity. Guests are required to provide the accurate number of people who will be staying in the unit at the time of booking. If the occupants exceed the limit, you may be required to rent an additional unit or to pay a per person daily surcharge. In some cases, you may not be allowed to stay in the unit if the maximum capacity is exceeded. Violation of this policy may also result in the retention of the security deposit.
Personal Belongings: Please do not remove the personal articles from within the rental property. Missing, lost, or stolen items may be charged to the security deposit. South Kohala Management is not resposible for rental guests personal belongings in and around the property. Guests are advised to secure their valuables and take necessary precautions.
Parking: Parking is limited to one standard sized vehicle per unit unless you were informed otherwise, in writing, prior to arrival.
Events: Parties, events and social gatherings are strictly prohibited due to the rules of the resort and homeowners associations (HOA). Guests who violate this policy may be evicted from the premises and charged the fines imposed by the HOA.
Communal Areas: SKM is a rental agent only and is not responsible for the maintenance and upkeep of communal areas or facilities. SKM will make every effort to inform guests of maintenance projects within the complex if and when that information is provided to us.
Smoking: Smoking is strictly prohibited in all properties, including the lanai, balcony and common areas.
ADDITIONAL TERMS AND CONDITIONS
Property Availability: All reservations booked online are considered tentative until you are contacted by one of our reservation specialists. You will be contacted within 24 to 72 hours in order to reconfirm pricing, reservation dates, total number of occupants, names, etc. Please note that due to maintenance and other unforeseen events, the particular unit you have requested may not be available at the time of your stay. If we are unable to confirm you in the unit you have requested, we will make every effort to accommodate you in a comparable unit or property. Special requests are not guaranteed and guests are not entitled to a refund or unit move if a special request is unable to be granted.
Maintenance: Please report all maintenance issues immediately to the front desk and our team will make every effort to address all issues promptly. Standard household repairs do not justify a move or refund.
WIFI: The internet service on the Big Island may be slower than what many visitors are accustomed to back home. Internet outages and performance issues are unavoidable inconveniences and does not justify a unit move or refund.
Unit Amenities: All units are equipped with a washer and dryer, beach towels and hotel linens. An initial supply of toilet paper, paper towels, laundry detergent, dishwashing liquid, dishwasher detergent and trash bags are provided. Beach toys and gear vary by unit and are not guaranteed, but may be rented at various locations within the resorts.
Pests: All properties have regular pest control services; however, pests are a natural part of Hawaii’s tropical environment and cannot be 100% eradicated. Guests can help to minimize the problems by not leaving food items or dirty dishes out on counters and by keeping screen doors closed at all times. The presence of an occasional pest does not justify a unit move or a refund.
Private Pools: Homes with private pools are not heated at any property but may be heated for an additional daily surcharge. Child protective fences are not provided so children must be supervised at all times.